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Marble & Stone FAQ

Why should I use your Stonecare products?

Your natural stone surface is millions of years old. And it’s your very own slice of nature. Unsightly damage can easily be caused by using cleaning products which are not formulated specifically for natural stone surfaces.

Natural stone is formed of delicate minerals that can have an adverse reaction to cleaning products such as vinegar, window cleaners, dishwashing detergents, generic neutral cleaners, degreasers, acidic-based cleaners and many others; therefore, it’s vital, your stone surface is cleaned and maintained with products specifically manufactured for stone surfaces, such as Professional Marble Cleaner, Anti-Bacterial Surface Cleaner, Fine Stone Cleaner, Natural Stone Cleaner or Professional Care & Maintainer)

It could be a big mistake if you were to use one of the many neutral cleaning products available to you from the janitorial industry or off the shelf from your local shop. Because, in the main, they’re formulated as cleaners for soft, non-porous surfaces, totally unlike stone.

But, specialised stone cleaners are specifically formulated to not only clean the surface but also to penetrate deep into the cavernous pores of the stone, to delicately extract the dirt and soils out. Stone cleaners clean the surface, the pores and the small intricate crevices which are produced over the years by mother nature, thus providing a safe and beautiful looking stone surface.

When I had my stone tile floors laid by our builder we were not advised to seal the floor and so the grout is now badly discoloured can you put this right?

For grouting where marble, limestone and other acid sensitive stone is laid use Professional Grout Cleaner If you have grouting where ceramic and porcelain tiles are fitted use Tile & Grout Restorer (ceramic & porcelain)

Why should I seal / impregnate my stone surface and grout?

In order to prevent the ingress of dirty mop water, spills, dirt and soils, we highly recommend you protect your stone with one of our impregnator’s or stone surface treatments such as; Stain-Gard SB, Polished Marble Impregnator,Polished Granite Impregnator or one of our unique sealing products, Professional Slate Sealer, Natural Stone Sealer, Limestone & Sandstone Sealer. All these are suitable for protecting your stone surface and grouting, dependant on your type of stone and your desired surface finish and are perfect for floors, walls and worktops.

How do I remove spill marks, spots and streaks from polished marble?

Using Wax & Residue Remover will greatly assist in removing these problems, returning the surface to a like new condition. But when you’ve removed the streaking or markings it’s vitally important that you re-impregnate the marble using Polished Marble Impregnator. If etching has occurred, use Nu-Life’s Polished Marble Touch- up Compound. Alternatively, call us to find your local restoration expert.

How do I prevent or remove efflorescence streaks and calcium build-up on stone surfaces?

An application of Efflorescence Residue Remover followed by Efflorescence Impregnating Treatment will remove and help prevent this from occurring. The surface should then be cleaned and maintained on a weekly/monthly basis using Natural Stone Cleaner or Anti-Bacterial Floor Cleaner

*Please note: Efflorescence products available shortly – but please call support line for more information

How do I clean and shine my marble and granite worktops?

In order to safely and properly maintain worktops, clean daily with our stone safe Anti-Bacterial Surface Cleaner or Fine Stone Cleaner and polish on a weekly basis using Marble Care Polish or Granite Care Polish dependant on your surface type. This action will help to keep your polished stone countertops clean, fresh, bacteria free and looking great all year round.

How do I clean & maintain my ceramic, porcelain tile and grout?

For heavily soiled ceramic, porcelain tile and grout, use Tile & Grout Restorer (ceramic & porcelain), then maintain using Ceramic Tile & Grout Cleaner or Porcelain Tile & Grout Cleaner dependant on your stone type

Do I have to seal grout?

Absolutely yes, treating the surface with Grout Impregnator will help to prevent dirt penetrating the surface, making daily cleaning much easier and much more effective. Commercial kitchens and bathrooms should be scrubbed and deep cleaned at least once a month using Ceramic Tile & Grout Cleaner or Porcelain Tile & Grout Cleaner dependant on your stone type, and Grout Impregnator reapplied at 3 monthly intervals.

Are surfaces treated with Nu-Life Stone Care products slip resistant?

All of our floor cleaners and seals contain slip resistant properties. However, we recommend that commercial flooring should undergo a six monthly Pendulum Slip Resistant Test, to ensure the floor conforms to Health & Safety slip resistance standards. Call us for more details on ant-slip treatments.

Are your worktop products, safe for food-handling surfaces?

All our worktop cleaners and maintainers are safe for use in food preparation areas and our Anti-Bacterial Surface Cleaner, Fine Stone Cleaner, Marble Care Polish and Granite Care Polish are ideal for use in all kitchen areas.

When I used one of your sealers a cloudy smeared residue appeared on the surface, what is this and can it be removed?

The effect is a result of excess product being which has then dried on the surface, producing this haze affect. This is quite normal when treating less-porous stones and the problem can be rectified by applying Wax & Residue Remover to remove the seal then re-treat with the required sealer.

I have holes appearing in my travertine floor “what can I do about it? My slate looks dull and dry, is it possible to make the colour look better?”

Coming soon or telephone our support line

How can I tell whether the stone has a stain or an is etch mark?

You can safely assume a spot which appears to be dark and shaded will most likely be a stain. An etch mark, will appear to be a dull, whitish haze, when viewed at an angle.

Treat a stain using a poultice compound to draw the stain out of the stone.

An etch mark would need be treated using Polished Marble Touch-Up Compound, this process will slowly and delicately, remove the etch mark.

For more instructions, contact our helpline